When you’re making plans to go on a trip, one of the things that you have to consider is how you’re going to get around. Does the place you’re visiting have good public transportation? Can you walk most places? Would renting a car be a good use of your money?
One couple rented a smart car to take a trip to northern California, only for it to go wrong in the worst way.
Ride-Sharing Is Becoming Increasingly Popular
Gig, the ride-sharing company in our story, is app-driven, which eliminates a lot of the annoying stuff that goes into renting a car—like paperwork or going to and from the rental company in the first place.
On Their Drive To Their Destination, They Decided To Stop
They saw a nice trail that led down to the beach and decided that they were going to go check it out. When they came back, they no longer had enough service on their phones to activate their car.
So, They Called The Rental Company
The rental company couldn’t restart the car either, because it was outside of the cellular service area. Something that apparently happens often on that particular stretch of highway, where there is no cell service for about a 40-mile radius.
It Turns Out, The Car Needed To Be Updated
The rental company neglected to mention until after the fact that the car needed to be reset every 24 hours for security reasons. But if this reset didn’t happen, or you reset the car too many times, it stops the car from running.
Eventually, A Tow Truck Came
But it only took them as far as their Airbnb, where they connected to the Wi-Fi…which wasn’t enough to help them out with resetting the car. They were officially stuck.
But Being Stuck At The Airbnb Wasn’t An Option
In an article Kari wrote about her experience, she said, “We pleaded with Gig employees to send us a second tow truck and then pleaded with them to reset the car after they told us we had already reset it the maximum number of times that day. We had to explain to numerous representatives at AAA Northern California, which owns Gig, and one rural tow truck driver what a connected smart car is.”
After Many Phone Calls, Something Wonderful Happened
In her article, Kari said: “Finally, five hours, two tow trucks, and more than 20 phone calls to Gig’s customer service line later, we got the car to start again.”
Kari also remembers the following confidence-building exchange once the car was restarted: “‘Can I give you one more piece of advice?’ the customer service representative said to us after the car finally turned back on. ‘Get the hell out of there—now.'”
But It Wasn’t Without Its Frustrations
There seemed to be a lot of hoops to jump through to get this car to work, and in retrospect, they realize that taking an app-driven car for a long road trip might not have been the best idea.
When They Were Home, They Spoke More With Gig
Gig eventually did refund them their trip and gave them a credit to use in the future. They also sent them a Gig Card, which would allow them to take longer trips in the future.
At Least It Was An Exciting Trip
It’s safe to say that this trip would be a memorable one, even if it wasn’t the romantic getaway they had planned. Kari said that she would probably still use Gig in the future.
Of All The Travel Horror Stories, There Are Much Worse
As if one of these things weren’t enough, it had to be all of them together. I can’t imagine being trapped in a bathroom because of your troublesome stomach and not being able to escape cockroaches.
Should She Drive At All?
This sounds like the set-up for a scary movie. I hope that they did not let that person drive on any business trips in the future. It just seems like a bad time.
Talk About Being Air Sick
Of course this had to happen to someone on one of the longest flights you can take. Did no one on that plane have something to share that would calm their stomach?
Worst 12 Hours Ever
Having an earache is so painful, I couldn’t imagine that on top of being on a sleeper bus. No matter how good the trip, it’s never really a good trip.
Wear That Sunscreen
Do you think people tell you to pack extra sunscreen just for the fun of it? It gets hot and sunny in Hawaii in a way that most people just are not used to.
That’s A New One
I wonder if they ever figured out that the loss of power in those three buildings came from a few stray wires in a hotel. That’s a hard one to explain to anyone.
There Were No Pictures?
I can’t imagine what kind of lies a person must have told to market a smelly boat with no heat and a backed-up toilet as an exciting three-day stay in Amsterdam.
Did They Really Clap?
It seems to me that if people were clapping their hands, it wouldn’t be because the purse was found, but rather because the line was going to start moving marginally faster.
Who Doesn’t Hate Overpaying?
The worst thing is overpaying for something like that only to realize after the fact that you were totally scammed with the prices because you’re a tourist. It’s really common during the busy season.
I’d Walk From There
Why would that taxi driver yell at that poor person when he literally just saved both of their lives? I would probably have a hard time getting in a cab for a while after that.